Terms and Conditions

Delivery terms

These terms apply to every delivered order of St. Augustine or Zoysia sod, fill dirt, mulch or rock.

BY SIGNING THE FRONT OF THIS DOCUMENT, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO THESE TERMS & CONDITIONS.

1. STANDARD DELIVERY & PLACEMENTDelivery is to the nearest safe front-accessible curbside, driveway, easement, or road-access area, as determined by the driver. Placement beyond standard access requires driver approval and may incur disclosed charges. Driver may refuse unsafe access.
2. PRODUCT CONDITION — SODFloratam St. Augustine, Bitter Blue St. Augustine, and Empire Zoysia are living, perishable agricultural products sourced from independent farms. Color, moisture, thickness, and appearance may vary; pieces may separate during handling. WATER SOD IMMEDIATELY.
3. FILL DIRT, MULCH & ROCKNatural and bulk materials may vary in color, texture, moisture, size, and composition. Bulk materials may settle or compact. Purchased quantities are identified on the order by unit, such as cubic yard, bag, pallet, or piece.
4. FINAL SALE & PRODUCT CLAIMSSales are final except where refunds, replacements, or other remedies are required by law. Report shortages, incorrect products, or visible delivery problems promptly, preferably before products are moved, installed, or altered. Normal natural variation alone is not a defect.
5. RESPONSIBILITY AFTER DELIVERYAfter delivery to the agreed safe location, customer is responsible for protection, watering, storage, handling, and maintenance. Sod installation, if separately contracted, is governed by its own agreement. See Section 15 regarding post-installation lawn care.
6. DELIVERY WINDOWStandard estimated delivery window: 8:00 AM–5:00 PM unless SOD-X, Inc. confirms a custom window. Arrival times are estimates and may change due to traffic, weather, farm supply, equipment, and safety conditions.
7. 30-MINUTE COURTESY CALLWhen practical, SOD-X, Inc. may provide an approximately 30-minute courtesy call. An unanswered call does not automatically cancel delivery. Customer must prepare the site for the scheduled window.
8. CUSTOMER SITE RESPONSIBILITYCustomer must provide safe access for a large truck and forklift, correct address and gate codes, and any needed permissions. Remove parked vehicles, including visitors' and contractors' vehicles. Disclose overhead wires, low branches, steep grades, soft ground, and other hazards before arrival.
9. DRIVER SAFETY & PROPERTY DAMAGECustomer must identify underground utilities, irrigation, septic systems, drain fields, buried pipes, and hidden hazards. SOD-X, Inc. does not inspect or certify the load-bearing capacity of driveways, sidewalks, lawns, or pavement. To the fullest extent permitted by Florida law, SOD-X, Inc. is not responsible for damage caused by undisclosed hazards, unsuitable surfaces, or customer-directed access or placement. Driver may refuse unsafe unloading.
10. COMMERCIAL / CONSTRUCTION SITESAuthorized site contact, clear unloading area, and any customer-provided forklift or unloading equipment must be ready upon arrival. Missing personnel, equipment, access, or incorrect site details may result in rescheduling and disclosed charges.
11. 15-MINUTE WAIT / FAILED DELIVERYDriver may allow up to 15 minutes after arrival for safe access and required assistance. After that, SOD-X, Inc. may leave or reschedule. Previously disclosed waiting, redelivery, or return-trip charges may apply. Incorrect address or blocked access may also require rescheduling.
12. PAYMENT & ID VERIFICATIONSOD-X, Inc. may verify payment and recipient information. Prepaid online orders may be verified by the office without requiring the cardholder to be present. Unverified orders may be held pending office approval. Do not photograph payment cards or identification documents.
13. DELIVERY RECORD / UNATTENDED DROPSOD-X, Inc. may photograph merchandise and placement and record delivery time, location, recipient, and employee initials. Unattended delivery requires office approval and a confirmed safe drop location.
14. ACCEPTANCE OF TERMSSigning the front acknowledges these terms. Nothing here excludes liability or customer remedies that cannot legally be waived.
15. SOD SOURCE & POST-INSTALLATION CARESOD-X, Inc. sells farm-sourced sod and may install sod under a separate agreement. SOD-X is not a licensed fertilizer or lawn-treatment company. Standard sales and delivery do not include soil testing, fertilization, pest or disease treatment, lawn diagnosis, or post-installation yard inspections. Customer is responsible for researching proper care or hiring an appropriately licensed lawn-care professional. General care information from SOD-X is a courtesy, not a treatment plan or guarantee of future lawn performance. Separate installation obligations and applicable legal rights remain unaffected.

IMPORTANT — 15-MINUTE WAITING LIMIT: BLOCKED OR UNSAFE ACCESS, MISSING PERSONNEL, OR UNAVAILABLE UNLOADING EQUIPMENT MAY RESULT IN RESCHEDULING AND DISCLOSED WAITING-TIME OR RETURN-TRIP CHARGES.

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Bahia delivery terms

These terms apply to every delivered order that includes Bahia sod.

BY SIGNING THE FRONT OF THIS DOCUMENT, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO THESE TERMS & CONDITIONS.

1. STANDARD DELIVERY & PLACEMENTDelivery is to the nearest safe front-accessible curbside, driveway, easement, or road-access area, as determined by the driver. No entry onto unstable ground, vacant land, or unsafe areas is required. Placement beyond standard access needs driver approval and may incur disclosed charges.
2. PRODUCT CONDITION (BAHIA)Bahia is living, perishable, farm-sourced sod. It may arrive dry, straw-like, brown, clumpy, loose, separated, uneven, or broken. Weeds, other grasses, seed heads, ants, and natural field materials may be present. These characteristics may be normal for Bahia. WATER IMMEDIATELY. Full sun and consistent watering are important.
3. NATURAL VARIATION / WARRANTIESBahia is sold in its natural agricultural condition. Appearance, density, rooting, and establishment depend on season, farm conditions, weather, soil, sunlight, watering, and customer care. No promise of uniform pieces or successful establishment is made, except obligations imposed by law.
4. FINAL SALE & CLAIMSBahia sales are final except where remedies are required by law. Report shortages, wrong product, or visible delivery problems promptly, preferably before sod is moved or installed. Natural Bahia variation alone is not a defect.
5. RESPONSIBILITY AFTER DELIVERYAfter delivery at the agreed safe location, customer is responsible for immediate watering, protection, handling, storage, and proper care. Bahia is a low-cost utility grass and may not resemble premium sod. Any separately contracted installation is governed by its own agreement.
6. DELIVERY WINDOWStandard estimated delivery window: 8:00 AM–5:00 PM, unless a custom window is confirmed by SOD-X, Inc. Arrival times are estimates and may change due to traffic, weather, farm supply, equipment, or safety conditions.
7. 30-MINUTE COURTESY CALLWhen practical, SOD-X, Inc. may provide an approximately 30-minute courtesy call. An unanswered call does not automatically cancel delivery. The delivery area must be ready during the scheduled window.
8. CUSTOMER SITE RESPONSIBILITYCustomer must provide safe truck and forklift access, correct address and gate codes, and required permissions. Remove parked vehicles, including visitors' and contractors' vehicles. Disclose low branches, overhead wires, steep grades, soft ground, buried utilities, irrigation, septic systems, and hidden hazards.
9. DRIVER SAFETY & PROPERTY DAMAGEThe driver may refuse any unsafe or obstructed delivery area. Customer is responsible for disclosing hidden hazards and suitable load-bearing access. SOD-X, Inc. does not inspect or certify driveways, lawns, pavement, or underground conditions. To the fullest extent permitted by Florida law, SOD-X, Inc. is not liable for damage caused by undisclosed hazards, unsuitable surfaces, or customer-directed access or placement.
10. COMMERCIAL / CONSTRUCTION SITESThe authorized site contact, clear unloading area, and any customer-provided forklift or unloading equipment must be ready on arrival. Missing personnel, blocked access, or incorrect site details may result in rescheduling and disclosed charges.
11. 15-MINUTE WAIT / FAILED DELIVERYDriver may allow up to 15 minutes after arrival for safe access and required assistance. After that, SOD-X, Inc. may leave or reschedule. Previously disclosed waiting, redelivery, or return-trip charges may apply. Incorrect addresses, blocked access, or unavailable contacts may also prevent delivery.
12. PAYMENT / ID VERIFICATIONSOD-X, Inc. may verify payment and authorized recipient information. For prepaid online orders, the office may verify the purchase without the cardholder physically present. Unverified orders may be held pending approval. Payment cards and identification documents are not photographed.
13. DELIVERY RECORD / UNATTENDED DROPSOD-X, Inc. may photograph Bahia and its placement location and record delivery date, time, recipient, and employee initials. Unattended delivery requires office approval and a confirmed safe drop location.
14. ACCEPTANCE OF TERMSSigning the front acknowledges these terms. No provision eliminates rights or remedies that cannot legally be waived.
15. SOD SOURCE & POST-INSTALLATION CARESOD-X, Inc. sells Bahia sourced from independent sod farms and may install sod under a separate agreement. SOD-X is not a licensed fertilizer or lawn-treatment company. Standard delivery does not include lawn inspections, soil testing, fertilization, pest or disease treatment, or lawn diagnosis. Customer must research proper care or hire an appropriately licensed lawn-care professional. General care information is a courtesy, not a treatment plan or guarantee of future lawn performance.

IMPORTANT — 15-MINUTE WAITING LIMIT: BLOCKED OR UNSAFE ACCESS, MISSING PERSONNEL, OR UNAVAILABLE UNLOADING EQUIPMENT MAY RESULT IN RESCHEDULING AND DISCLOSED WAITING-TIME OR RETURN-TRIP CHARGES.

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General

Sod-X supplies the best sod available. However, due to its perishability and sensitivity, all sod is sold without any guarantee or warranty, expressed or implied, of merchantability, or fitness for a particular purpose, unless it is installed by Sod-X, pursuant to a separate contract. Sod is not weed-free and is more susceptible to various insects and diseases from March to November. For optimum performance, all sod should be treated for pests and fertilized professionally and supplemented by an adequate irrigation program.

Scheduling and weather

The customer acknowledges the major role mother nature has in the growth and installation of sod, and that unforeseen weather conditions affecting either our farms or the property can affect the time of the delivery or process. We reserve the right to reschedule when necessary and will provide you with as much advanced notice as possible, but are not responsible for delays due to weather, acts of God, or other circumstances beyond our control.

Damage liability

Drain fields, septic tanks, driveways, sidewalks, and irrigation systems are at high risk of damage, due to the weight of our products and equipment. Our drivers are instructed to make the easiest and safest routes to complete the delivery unless otherwise instructed by the property owner. By agreeing to these terms, you release Sod-X of any and all responsibility of damages to any property as stated above or customer vehicles for pick-up purchases. We are honored to serve you and your neighborhood and are devoted to providing the most quality sod and services.

Pallet placement

Pallets are placed on the left or right side of the driveway, or on the sidewalk. On a corner lot, the pallet is placed on the sidewalk. Any other placement must be scheduled in advance and approved by the driver.